Question 1

I am a resident of Orangetown or I am a business owner in Orangetown who pays town taxes. Why am I receiving a “Statement” requesting insurance information after the South Orangetown Ambulance Corps transported me, a family member, or one of my employees to the hospital?"

Accepted Answer

The South Orangetown Ambulance Corps is a 501(C)(3) Not for Profit Corporation that since 1957 has contracted with the Town of Orangetown to provide 24x7, 365 Emergency Medical Services to the residents, businesses, and guests to the South Orangetown Ambulance District.  The Town Board in 1999 directed the Corps to obtain insurance information for the clients that we transport for the purposes of recouping/reducing the yearly operating expenses of the Corps and thus reducing the ambulance corps budgetary line item impact on the residences and business who pay taxes in the ambulance corps district.

Question 2

I received a “Statement” from the ambulance Corps related to an ambulance transport, what do I do now?"

Accepted Answer

After receiving an initial statement from the Ambulance Corps, do not send in any money at this point.  Please provide the requested health insurance information that the form requests or notify the Corps billing company, ProClaim EMS Solutions & Billing what your health insurance status is.  If you have any questions at this point related to insurance matters contact ProClaim EMS Solutions & Billing at (914) 366 - 4004.

Question 3

My insurance company mailed me a check made payable directly to me for ambulance service provided by the South Orangetown Ambulance Corps, what should I do with the check now? What should I do if I already deposited the check into my account?"

Accepted Answer

Insurance companies usually send checks directly to the policy holder in their name when the South Orangetown Ambulance Corps is not a participator in the providers network.  Please be advised that failure to turn these funds over to the Corps constitutes insurance fraud. The Corps does seek legal remedies to reclaim these funds after normal business practices have been exhausted.
 Scenario 1- Your insurance company sent you a check directly that you haven’t deposited.
Sign your name on the back of the check and endorse the check below your signature to the South Orangetown Ambulance Corps.  Mail the check along with your billing account number or account documents to the Corps lock box:                                                                                                                         
S.O.A.C.
P.O. Box 28412
New York, N.Y. 10087-8412
Scenario 2- Your insurance company sent you a check directly that you deposited or cashed.
Write out a regular personal check, or a regular business check, made payable to the South Orangetown Ambulance Corps for the exact amount that your insurance company reimbursed you for the ambulance transport. There is no need for you to pay for a bank check, a certified check or a money order. Mail your regular check along with your billing account number or account documents to the Corps lock box:                                                                                                                          
S.O.A.C.
P.O. Box 28412
New York, N.Y. 10087-8412

Question 4

I want to speak to someone at the South Orangetown Ambulance Corps directly.

Accepted Answer

1. Call (845) 359 – 3030, if there is no one in the office to answer your call, please leave a message that you would like to discuss a billing matter. 
2. E-mail the Treasurer at Treasurer@soacems.org to discuss a billing matter.

Question 5

I am having a medical emergency requiring an ambulance but I have unpaid balances owed to the Corps that I can’t afford to pay.

Accepted Answer

Please rest assured and be confident that no matter what your financial history is with the Corps, no matter what your current health insurance situation is, that you Never hesitate dialing 911 when you are having a medical emergency.  The emergency services of the South Orangetown Ambulance Corps will always be available to you.

Billing Information

I am a resident of Orangetown or I am a business owner in Orangetown who pays town taxes. Why am I receiving a “Statement” requesting insurance information after the South Orangetown Ambulance Corps transported me, a family member, or one of my employees to the hospital?"

I received a “Statement” from the ambulance Corps related to an ambulance transport, what do I do now?"

My insurance company mailed me a check made payable directly to me for ambulance service provided by the South Orangetown Ambulance Corps, what should I do with the check now? What should I do if I already deposited the check into my account?"

I want to speak to someone at the South Orangetown Ambulance Corps directly.

I am having a medical emergency requiring an ambulance but I have unpaid balances owed to the Corps that I can’t afford to pay.